Shipping policy

 

Delivery

  1. We offer FREE same-day delivery* service of our products to Kuala Lumpur, Selangor, Putrajaya, Cyberjaya, the greater Klang Valley, and Johor Bahru area. For locations farther away, a surcharge based on your postcode will apply. The exact surcharge will be calculated during checkout.
  2. For Kuala Lumpur, Selangor, Putrajaya, Cyberjaya, the greater Klang Valley, deliveries are available from Mondays to Sunday between 9am and 7pm. FREE same-day deliveries are also available with cut-off time for last orders at 6pm. For locations farther away, a surcharge based on your postcode will apply. The exact surcharge will be calculated during checkout.
  3. For Johor Bahru, deliveries are available from Mondays to Sunday between 10am and 6pm. FREE same-day deliveries are also available with cut-off time for last orders at 4pm. For locations farther away, a surcharge based on your postcode will apply. The exact surcharge will be calculated during checkout.
  4. All delivery services are fulfilled by our delivery partner and delivery arrangements will be made immediately upon confirmation of your order. You will receive an Whatsapp/SMS confirmation notifying that the delivery service has been arranged. Our delivery partner will also provide real time tracking of your cake one (1) hour prior to your requested delivery date & time. 
  5. Additional Delivery Fees will be charged upon checkout once you have selected your preferred delivery method. 
  6. No delivery fees will be applicable for Self-pickup. If you wish to opt for self collection of your order instead of requiring a delivery service, you may choose pickup upon check out. 
  7. All orders will be prepared and ready for pick up the products from our kitchen 30 minutes prior to your preferred time slot to avoid any delays. Whilst every effort will be made to deliver goods promptly and according to agreed delivery dates, we cannot be held responsible for unforeseen or unreasonable circumstances leading to any delay in delivery or installation. This includes delays in delivery by our suppliers, transport delays; Government regulations; acts of God; non-payment, or any other cause beyond our control, are subject to traffic conditions, weather, and any unforeseen circumstances. No refunds or compensation will be made for any delay of deliveries.
  8. Orders that were unsuccessfully delivered due to no response by the recipient during the allocated time will be forfeited and no refund will be provided. Please make sure the recipient address and contact number are correct to ensure the smooth delivery. 
  9. A second attempt for delivery will be made only upon request and additional delivery fees will be charged separately. The fee will be based on the return trip from our location to the recipient address.


Circumstances Beyond Our Control

  • Adverse Weather Conditions
    In the event of adverse weather conditions (including heavy rain  and flood), our delivery partners may not be able to deliver orders on time. This is outside of our control and we cannot accept responsibility for the late delivery of the order. Therefore, in the event of adverse weather conditions, we aren't able to refund or offer re-delivery of affected orders.
  • Force Majeure
    Elevete Patisserie shall not be liable for delay in performing or for failure to perform its obligations if the delay or failure results from any of the following: (i) Acts of God, (ii) outbreak of hostilities, riot, civil disturbance, acts of terrorism, (iii) the act of any government or authority (including refusal or revocation of any licence or consent), (iv) fire, explosion, flood, fog or adverse weather, (v) power failure, failure of telecommunications lines, failure or breakdown of plant, machinery or vehicles, (vi) default of suppliers, sub-contractors or delivery partners, (vii) theft, malicious damage, strike, lock-out or industrial action of any kind, and (viii) any cause or circumstance whatsoever beyond Elevete Patisserie’s reasonable control.